Cancellation Options

Understand our cancellation policies and refund options

Cancellation Policy Overview

We understand that plans change. Thikana's cancellation policy is designed to be clear, consistent, and fair for both renters and listers. Only the renter can initiate a cancellation from their dashboard.

Important: Gateway fees (2.5%) are non-refundable in all cancellation scenarios. Service fees may be refunded depending on the cancellation type.

Cancellation Policy Structure

Flexible

Full Refund

Cancel within 24 hours of booking AND more than 48 hours before check-in to receive a full refund.

Renter's Refund: 100% (excluding 2.5% gateway fees)
Service Fee: Refunded

Moderate

70% Refund

Cancel after the grace period but more than 48 hours before check-in.

Renter's Refund: 70% of lister's price
Service Fee: Not refunded

Strict

No Refund

Cancel within 48 hours and before 24 hours of check-in time.

Renter's Refund: No refund
Service Fee: Not refunded

Non-Refundable

No Refund

Cancel before 24 hours of check-in or after check-in time.

Renter's Refund: No refund
Service Fee: Not refunded

How to Cancel a Booking

1

Go to Your Bookings

Navigate to your dashboard and click on "My Bookings" to see all your reservations.

2

Select the Booking

Click on the booking you want to cancel to view the details and cancellation policy.

3

Click "Cancel Booking"

Review the refund amount based on the cancellation policy, then confirm your cancellation.

4

Receive Confirmation

You'll receive an email confirmation of your cancellation. Refunds are processed within 5-10 business days.

Refund Structure Summary

Cancellation Scenario Renter's Refund Amount Is the Service Fee Refunded?
Flexible (Within 24 hours of booking AND more than 48 hours before check-in) 100% of the price (Excluding gateway fees of 2.5%) ✓ Yes
Moderate (After the Grace Period but more than 48 hours before check-in) 70% of the Lister's Price ✗ No
Strict (Within 48 hours & before 24 Hours of check-in time) No Refund ✗ No
Before 24 hours of check-in or After check-in time No Refund ✗ No

* Gateway fees (2.5%) are non-refundable in all scenarios

Important Notes

  • • Only renters can initiate cancellations from their dashboard.
  • • Gateway fees (2.5%) are non-refundable in all cancellation scenarios.
  • • The flexible policy (grace period) allows you to correct mistakes shortly after booking without penalty, provided check-in is more than 48 hours away.
  • • Refunds are processed within 5-10 business days to the original payment method.
  • • Extenuating Circumstances: Thikana reserves the right to offer full refunds in cases of documented major emergencies, subject to review by our support team.