Terms of Service

Agreement to Terms

By accessing or using Thikana's services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

User Accounts

Registration

To use our services, you must:

• Be at least 18 years old
• Provide accurate and complete information
• Maintain the security of your account
• Promptly update any changes to your information
• Accept responsibility for all activities under your account

Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these terms or for any other reason at our discretion.

Listings and Bookings

Host Responsibilities

As a host, you agree to:

• Provide accurate descriptions and photos of your property
• Honor confirmed bookings unless exceptional circumstances arise
• Maintain your property in a safe and habitable condition
• Comply with all applicable laws and regulations
• Respond promptly to guest inquiries

Guest Responsibilities

As a guest, you agree to:

• Treat the property with respect
• Follow house rules set by the host
• Pay all amounts due in a timely manner
• Leave the property in the condition you found it
• Report any damages or issues promptly

Payments and Fees

Service Fees

Thikana charges service fees for the use of our platform. These fees are disclosed before you complete a booking or list a property. Fees are subject to change with notice.

Payment Processing

All payments are processed through our secure payment partners. We do not store complete payment card details on our servers. You agree to pay all amounts due according to the payment terms presented.

Refunds and Cancellations

Refund eligibility depends on the cancellation policy chosen by the host. Please review the cancellation policy before booking. Thikana's service fees may be non-refundable in certain circumstances.

Prohibited Activities

You may not:

• Use the platform for any illegal purpose
• Harass, abuse, or harm other users
• Post false, misleading, or fraudulent content
• Attempt to circumvent our fees or payment systems
• Scrape or copy content without permission
• Interfere with the platform's operation
• Impersonate others or provide false information

Intellectual Property

The Thikana platform, including all content, features, and functionality, is owned by Thikana and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute our content without permission.

Disclaimers and Limitations

Platform as Intermediary

Thikana acts as an intermediary platform connecting hosts and guests. We are not responsible for the actions or omissions of users, the condition of properties, or the quality of services provided.

Limitation of Liability

To the maximum extent permitted by law, Thikana shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Dispute Resolution

Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration in accordance with the laws of Bangladesh.

Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or platform notification. Continued use of our services after changes constitutes acceptance.

Contact Information

For questions about these Terms of Service, please contact: