Safety Information

Your safety is our top priority

Our Commitment to Safety

At Thikana, we're committed to creating a safe and trustworthy community for both hosts and guests. We've implemented multiple safety measures and verification processes to ensure peace of mind for everyone using our platform.

Identity Verification

We verify the identity of all users through government-issued ID verification, phone number confirmation, and email validation to build a trusted community.

Secure Payments

All payments are processed through secure, encrypted gateways. Your financial information is never shared with hosts or guests.

24/7 Support

Our dedicated safety team is available around the clock to handle any concerns or emergencies that may arise during your stay.

Review System

Both hosts and guests can leave honest reviews after each stay, helping build trust and accountability within our community.

Safety Guidelines

1

Communicate Through Thikana

Always keep communications on our platform. This helps us protect you and ensure we can assist if something goes wrong.

2

Never Pay Outside the Platform

All payments should be processed through Thikana. Paying outside the platform puts you at risk of fraud and isn't covered by our protection policies.

3

Verify Property Details

Read listings carefully, check reviews, and ask questions before booking. If something seems too good to be true, it probably is.

4

Trust Your Instincts

If you feel uncomfortable or unsafe at any point, trust your instincts and contact our support team immediately.

5

Report Suspicious Activity

If you notice anything suspicious or experience unsafe behavior, report it to us immediately so we can take appropriate action.

Emergency Contact

If you're in immediate danger or experiencing an emergency, contact local authorities first (999). Then notify our safety team at:

📞 Emergency Hotline: +880-1XXX-XXXXXX

📧 safety@thikana.com